In e-commerce, making adjustments to messaging and imaging can often yield better results than making extensive development and UX changes, unless the UX is exceptionally poor. This is because images are more likely to be remembered than words, and good images can help increase sales by up to 25–30% compared to flat images. Here are some tips on how to optimize messaging and images for e-commerce CRO:


Images are a crucial aspect of e-commerce optimization. They help customers visualize the product and increase their confidence in it, leading to a better customer experience and more sales. Here are some tips to optimize images for e-commerce CRO:

  1. Use high-quality images and video on your product pages. High-resolution photos look more polished and professional to your customers.
  2. Provide all necessary viewing angles and indicate the scale of the product.
  3. Consider using 360 spin or 3D imaging to allow the consumer to take control of the image and view the product from many different angles.
  4. Optimize your images for search engines to boost your traffic and revenue. Choose the right format, compress your images, create unique images, customize image file names, and write descriptive alt text.


Messaging is another important aspect of e-commerce optimization. Personalized and relevant messaging can add value to your customers and help you stand out from the competition. Here are some tips to optimize messaging for e-commerce CRO:

  1. Add value to your customers with personalized and relevant messaging. Use dynamic segments and static, attribute-based segments to create targeted communications.
  2. Keep it short, sweet, and to the point. Use a persuasive tone to appeal to your audience’s psychology.
  3. Offer limited-time coupon codes or free shipping options to create a sense of urgency.
  4. Use marketing automation features, such as dynamic content, to enrich your message copy with automatically entered customer attributes.

Remember to preserve your shoppers’ ability to choose and not limit their freedom to improve the performance of your e-commerce website. By following these tips, you can optimize messaging and images for e-commerce CRO and increase your sales and revenue.


  • Ecommerce Personalization: Benefits + How to Start. (n.d.). BigCommerce.
  • SEO: How To Optimize Images for the Web. (2001, July 1). Content Marketing Institute.
  • How eCommerce Can Benefit From 3D and 360 Spin Images? (2020, August 26). Simtech Development.
  • [Guide] Personalized Messaging for Higher E-Commerce Customer LTV. (2021, November 22). Pushwoosh Blog.
  • Ecommerce CRO: Conversion Rate Optimization Tips + Tricks. (n.d.). BigCommerce.
  • S., & S. (n.d.). Product media types. Shopify Help Center.

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